I can share two - both work related. Both while I was with I/ACT (the Institute of Advanced Computer Technology). These happend sometime early to mid-Nineties. The first one was when I was assigned to teach in the Asian Development Bank (ADB) as part of the Computer Training group. My boss approached me one day to ask if I still know my Systems Analysis training from my I/ACT days as a student. I said vaguely... but I could refresh myself. She said I could sit in some night courses to refresh myself in Makati. Reason, she wa thinking of sending me as part of a two-person team to teach staff from the National Bank of Commerce, in Tanzania.
Apparently, I was noticed when I volunteered to teach weekend classes aside form my ADB assignment. This showed initiative, which she liked. Hence sshe thought of me for this project. I would be flying to Tanzania and stay for about a month. Both to teach and assist in the courses. I asked if there was a training manual I could use, and without batting an eyelash, she said yes. I would have to bring the manuals and transparencies (those acetates can really be heavy).
The challenge was that when I was already in Tanzania - at Dar Es Salaaam, I realized that he manuals were less helpful than I jhoped for. I ended up studying at roughly 1am, after a few hours of sleep, and thinking, wondering, connecting what I read, with what I knew about businesses, and the IT world. At times, I was just a day ahead of my students. Boy, was that challenging. To make matters worse, telecommuncation from Dar Es Salaam to Manila was not that efficient, and it was exxpensive too. So I couldn't ask for help for people back home to help explain cetain concepts to me.
Bottom line, I was able to conenct things in a practical way, and this was how I presented the ideas to my students. I didn't know it yet, but I apparently was using a prefered manner for knowledge transfer by connecting the ideas to practical applications. So, yey me!
Challenge number two.
The comapny underwent new management, and I stayed on to help the new managers run the business side of Training. I was now the boss in the first scenario. Unfortunately, there woudl be some decisions by the owners that would not be easy to sell. One particular case was with our Hardware training line up of business. This was a series of three classes - one week each. Highly technical. It was also run by a part-timer, J H. I hide the identity to keep this person safe, but I'm sure people working back then with me, will know who it is I'm reffering to.
The prblem started when managment decided on a price increase - naturally, the students taking up the first module saw the price increase and complained. Unfortunately, Jun did not help placate them, and even sided with them. Though they had valid reasons, Jun's style fanned the flames of anger and frustration of the class - then turned the problem to Marketing, who could not control the angry class. So they asked my help.
I already saw that this was a situation mishandled by the instructor, and Marketing was not able to control. They simply had no say in the price increase. So my first act was to remind everyone in the room not to shoot the messenger. I listened to their concerns (liek i said, they were legitimate ones) and promised to raise the issues with the new owners. I left feeling frustrated, and sought the owner - explained the reasons, and asked they consider keeping the price back to it's original one for the current students - so long as they would continue to the next scheduled classes.
To me it was simple - keep the prices as it was and have a guaranteed two more weeks of classes, or possibly lose these two due ot disgruntled students. Luckily, Management agreed, and I went back to the class to give htem the good news. I received a room full of applause, and that sort of assuaged my stress earlier. So... great work, me. I listened to the customers, showed my concern, said I would talk on their behalf - though no promises were made. Then I got to present their concerns to Management, and got the exemption to the price increase for hte current class... no thanks to the instructor, who washed his hands form the problem.
Our band loses a mainstay.
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Have I already shared the fact that I joined the High School Alumni band as
a vocalist? If not, I first joined them during our 40th anniversary year.
We pe...
5 months ago






